Service 24/7

Our team of highly specialized engineers and technicians is always available, no matter your location. We can repair faults or replace damaged parts, perform scheduled maintenance or provide the extraordinary technical and technological advice you need.

• Immediate support around the world, 24/7.
• Certified team for direct support on site.
• Technical diagnosis and prompt dispatch of parts.
• Large spare parts warehouse.
• Personalized scheduling of maintenance.

• Manufacturer’s extended warranty

The manufacturer’s extended warranty offers an additional degree of safety and protects your investment.

We offer an extended warranty for an additional three years for all transformers and upon request.

• Maintenance schedule

While extensive maintenance is not usually necessary for dry-type transformers, regular maintenance is, however, essential for ensuring smooth operation.

By choosing a maintenance agreement when you purchase one of our products, we will take care of all that is required, customized to meet your needs.

The correct balance of scheduled maintenance and close attention to replacement parts helps to ensure the best life cycle cost for your transformers.

• Consumables and spare parts

Investment in spare parts is a key way to achieve optimal quality of a system.

The right balance between the quantities of parts needed for the various ages of the transformer (or transformers), such as commissioning and 2- and 5-year system maintenance, leads to excellent cost effectiveness for the system.

• Condition testing

Our service team can also help with on-site testing and checks.

Upon request, our engineers at TMC will perform tests, inspect equipment, and check installations on the premises.

A specialized engineer can also provide remote support.

• Training program

Would​ you like to perform maintenance yourself or be prepared in the event of a malfunction? We offer basic training in maintenance, commissioning, and troubleshooting.

• Repair program

In the event of problems or malfunction, the transformer can be returned to our factories for checks and tests.

We offer a testing programme upon receipt which provides information on the state of the transformer and a report will be issued on which a cost estimate for repair will be based.

If necessary for installation or to reduce costs, repairs can be carried out on site by our staff.

• Management of obsolescence

For some transformers that have been installed and running for a long time, the main spare parts may not be available or traceable.

Using reverse engineering, the TMC Team is able to perform the checks and measurements required to provide faithfully replicated parts (typically the coils).